Customer Service Support: An Ecoglass Commitment to Continuous Improvement

Anna Mendham - Customer Service Manager

People. Progression. Opportunities. 

These aren’t bywords at Ecoglass. 

When we say we’re invested in the continuous improvement of our people, processes and delivery, we mean it. 

That’s why we’re pleased to announce the promotion of Anna Mendham to Customer Service Manager. In this role, Anna will oversee the development of our customer service function, ensuring that every enquiry, order and complaint is handled with the care and attention our customers deserve. 

Anna will also be the main point of contact for onboarding new customers and monitoring performance against KPIs. She will continue to develop our customer service programme and complaints procedures, helping us benchmark and improve at every step. 

With over 14 years in the company, Anna’s experience and her ability to get to the heart of an issue make her the ideal bridge between our customers and internal teams. Speaking about her promotion, Anna said: “This is a natural progression of my role and responsibilities here at Ecoglass, and it allows me to get involved in a more strategic capacity, working cross-functionally with other teams. I’m excited to put my stamp on the role and continue the great work of our teams as we grow and expand.” 

Mark High, Commercial Director, added: “Anna is incredibly dedicated and has a real talent for identifying the root of a problem and proactively finding solutions. This role formalises the excellent work she has already been doing, while giving her the scope to implement processes that help us evolve and continue to deliver more for both our people and our customers.”